Day One Solar Covid-19 Best Practices

Updated on May 20, 2020

Our number one priority at Day One Solar is the health and well-being of our customers and employees.

The solar industry ensures critical electric generation infrastructure to U.S. utilities, businesses and homes nationwide. Installations of PV systems and generators can be done safely in accordance with federal and state guidance. Our number one priority at Day One Solar is the health and well-being of our customers and employees. In order to carry out our services while ensuring the safety of others we have made the following changes in our daily operations to prevent and reduce the transmission of COVID-19.

  • Monitoring federal, state, and local public health communications about COVID-19 regulations, guidance, and recommendations and ensure that workers have access to that information.
  • Requiring sick employees to stay home.
  • Conducting daily in-person or virtual health checks (e.g., symptom and/or temperature screening) of employees before they enter the facility.
  • Identifying where and how workers might be exposed to COVID-19 at work.
  • Educating employees about steps they can take to protect themselves at work and at home.
  • Maintaining healthy business operations such as:
    • Implementing flexible sick leave and supportive policies and practices.
    • Communicating supportive workplace policies clearly, frequently, and via multiple methods.
    • Establishing policies and practices for social distancing and handwashing, including altering our workspace to help workers and customers maintain social distancing and physically separate employees from each other and from customers, delivering services remotely (when possible) and adjusting business practices to reduce close contact with customers.
    • Providing employees with sanitizing supplies, a portable restroom and face masks.
    • Perform enhanced cleaning and disinfection.
    • Using alternative methods to communicate and conduct meetings between employees and customers.

Frequently asked questions and answers about Day One Solar and COVID-19

Is Day One Solar still providing service visits/annual cleaning?

We are still providing service visits and annual cleanings. Our annual cleanings are on the exterior of the house. We will only require access to the solar panels and we will notify you in advance of these visits. When we conduct service visits we will first contact you to let you know the time and date that we plan to be at your home. We will provide clear instruction about the areas we’ll be accessing and the work we will be doing during our visit. Most service work is external, on the rare occasion that we will need access to the interior of the house we first establish a plan with you to ensure that you feel safe and comfortable before we proceed with the work. 

I’m worried about people visiting my home right now. Should I reschedule my appointment?

This decision is entirely up to you. If, after reviewing the changes we have implemented to facilitate safe practices throughout COVID-19, you have questions, requests or concerns regarding our practices and your safety then we encourage you to reach out to us at 831.239.6105.

How has COVID-19 affected the installation process?

Site Surveys: Our site surveys can be limited to the outside of your home. We will reach out to you with questions we might have about the interior of your house when necessary. Our number one goal is the personal safety of both you and our employees. We will take every precaution to maintain the “social distancing” recommendations from the CDC.

Installs: Our Install teams will limit their visit to the outside of your home as much as possible. In some instances we may have to access the inside of your home to complete a part of the install. If this happens to be the case then we will work out, in advance, a plan with you to ensure that you feel safe and comfortable while we are working. We’ll minimize all unnecessary contact by wearing protective gear and following CDC Guidelines

Inspections: The majority of all inspections occur outside of your home. In certain circumstances an inspector may need to access the inside of your home in which case you do not to be present. Inspections are often brief and will be carried out with special attention to pre-established COVID-19 guidelines. 

Will COVID-19 cause delays in getting my system installed and activated?

COVID-19 has had an effect on the operations of most if not all of the businesses and offices involved in the installation process. Distributors, government offices and local municipalities may be experiencing impacts due to COVID-19. Such impacts could affect the number of people on staff, the turnaround time for permits and the availability of some materials needed for the installation of your system. Regardless of others circumstances, all of us at Day One Solar will do our best to get your system up and running as quickly and efficiently as possible.